TCF ‘Mission
Statement’
Treating our customers fairly
The
Directors, Officers and Staff of Butcher Robinson & Staples International
Limited greatly value the business relationships we have with our customers;
both new and those spanning a number of years.
Dealing with us
It is our
desire and intent to provide our insurance and claims intermediary services not
only to the best of our ability, but to ensure a fair and proper outcome for
our customers in all dealings with us.
To ensure a
fair and proper outcome we have corporate policies in place to identify any
conflicts of interest that may arise between what we do in our business and the
interests of our customers. Where identified we strive to remove them or
resolve such conflicts in a fair, open and equitable manner.
Our remuneration
In providing
our services as an Insurance Intermediary we are usually remunerated by the
payment of a commission to us by the Insurer. This is as per the Terms of
Business Agreements between us.
We are happy
to fully explain the remuneration for our services upon request.
In the
foregoing the words Insurance and Insurer are interchangeable with Reinsurance
and Reinsurer.
Standards
Should you
feel we have in any way fallen short of these standards (or you have any
question) please tell us by contacting:
The Compliance Officer
Butcher Robinson & Staples International Limited
Butcher Robinson & Staples International Limited